MEDIA RELEASE - Improvements to the International Mobile Roaming Standard
Government today announced amendments to the Telecommunications
(International Mobile Roaming) Industry Standard 2013 (the Standard) that
will give consumers greater flexibility in managing their roaming services as
well as reducing unnecessary regulatory burdens on mobile operators.
Australian Communications and Media Authority (ACMA) developed the Standard in
2013 to allow consumers to better monitor, manage and control their mobile
service spending while roaming overseas.
Standard was implemented, mobile operators have introduced a range of new
roaming products which have made roaming services simpler and more affordable,
resulting in a drop in related complaints to the Telecommunications Industry
Ombudsman from over 4,000 complaints in 2011-12 to just over 600 complaints in
2014-15 (TIO 2014-15
amendments will strengthen the capabilities of the Standard by:
consumers more choice in the ways they can opt-out of mobile roaming services.
service providers to provide the option for consumers to opt out of multiple
spend-management notifications, giving consumers greater control over the SMS
notifications they receive.
unnecessary message load on consumers by rationalising the number of
notifications required to be sent, while reducing costs for service providers
associated with sending multiple message notifications.
some requirements of the Standard due to be imposed on Mobile Virtual Network
Operators (MVNOs) until after a scheduled review in 2018, removing the need for
MVNOs to implement costly IT system upgrades which could have resulted in
higher costs being passed on to consumers.
amendments will be carried out by the ACMA and were developed in close
consultation with key stakeholders, including the Australian Mobile
Telecommunications Association (AMTA), the Communications Alliance (CA) and the
Australian Communications Consumer Action Network (ACCAN).
reflect the Government’s commitment to maintaining key consumer safeguards
while giving consumers greater choice in the mobile roaming services they
Telecommunications (Amendment of International Mobile Roaming Industry
Standard) Direction 2016 can be viewed online at: https://www.comlaw.gov.au/Details/F2016L00090
Media contact: Justine Sywak | 0488 448
487 | Justine.Sywak@communications.gov.au