ACCC to monitor broadband performance
7 April 2017
The Turnbull Government has today
announced a new program to provide consumers with greater information on the
speeds and experience they can expect from fixed-line broadband services
delivered over the National Broadband Network (NBN).
The Broadband Performance Monitoring
and Reporting (BPMR) program, to be implemented by the Australian Competition
and Consumer Commission (ACCC), will source performance data from around 4,000
volunteer customers of retail service providers across the country.
Following a successful pilot program
in 2015, approximately $7
million over four years will be provided to the ACCC from 1 July 2017 to
implement the program. The program is modelled on
similar successful schemes in the UK and the US.
The BPMR program will enable consumers
to compare speeds delivered in peak periods via independent reporting of
Performance information is a key
factor for consumers when purchasing plans from a retail service provider. The
Government acknowledges that this will be vital as demand for data grows.
and publishing information about the speed and reliability of broadband
packages, consumers will be better placed to choose a plan that is right for
them. It will also encourage retailers to compete on the quality of their
The ACCC will now conduct a tender
process to appoint an independent provider to run the program and consumers
will be invited to participate.
Participation will involve the
installation of a small device on home internet connections. The device will
provide valuable and reliable real time data on the performance of the NBN fixed-line
Performance information will be made
publicly available for the benefit of all Australians.
information about how to sign up will be available on the ACCC website shortly.