Labor plays catch-up on NBN consumer measures
24 June 2018
announcement by Labor shows they are simply playing catch-up to the real action
taken by the Turnbull Government to improve consumer safeguards.
completely in the dark, floating thought bubbles that disregard the independent
regulator's inquiry, which is still to report.
Last year the
ACCC announced a comprehensive inquiry into wholesale service standards to
support NBN consumers.
Government direction, the ACMA is putting in place enforceable standards,
backed by penalties, for inadequate complaints handling along with other
measures to make sure consumers are not left without working internet and phone
service when connecting to the NBN.
In April 2017
the Turnbull Government also released the terms of reference for a far-reaching
Telecommunications Safeguards Review to ensure consumers have reliable services
including reasonable timeframes for connections, fault repairs and
appointments; as well as potential compensation or penalties against providers.
The ACCC and
the ACMA are the cops on the beat protecting telco consumers and have the tools
to do their jobs.
The rollout of
the NBN is regulated under the “Special Access Undertaking” overseen by the
ACCC, along with wholesale broadband agreements between NBN Co and retailers
which already include penalties for NBN failing to meet the set standards for
connections and repairs. ACCC’s current work is examining if these arrangements
should be strengthened.
the NBN rollout was a slow train wreck. By September 2013 just 51,000 premises
were connected. Labor missed their rollout targets by more than one million.
No wonder Labor
had no interest in consumer safe guards when they were in office.
Today, the NBN
is closing on 4 million connected users and is available to close 60 per cent
of the nation with the entire rollout to be complete by 2020.
Authorised by Senator the Hon Mitch Fifield, Liberal Party of Australia, Parliament House, Canberra.