NBN Forum with Ken Wyatt MP
Wattle Grove Perth
5 October 2017
E & OE
you were talking about fifty percent of Australia at the moment connected to
the NBN. Can you just give us those
stats about three quarters and then hundred percent and when that is going to
good news is more than fifty percent of the nation can now access the NBN. By the middle of next year it will be three
quarters of the country, and the project will be done and dusted by 2020. Which is a good six to eight years sooner
than would have been the case under the approach of our predecessors.
really is one of the great infrastructure projects, for IT anyway, of this
is a mammoth project. It is up there with the Snowy Mountains Scheme. We are effectively doing over the course of
five or six years what it took the PMG and Telecom about seventy years to
do. We’re building a completely new
network and switching the entire nation across to it.
is not something you do often I guess, switching a whole country to a new
is really the first time we have shifted an entire nation to a new
telecommunications network. And,
understandably, there will be some issues when you do that. But the overwhelming experience that people
have on the NBN is a good one.
you guarantee that people’s speeds will be better once the NBN is here than
what they currently have at the moment.
are going to have good, fast speeds that are better than the old network. There is a minimum mandate that there be
speed of 25mbps. Ninety percent of the
fixed line network will be able to access speeds of 50 mbps. And large sections of the network will be
able to reach speeds of 100mbps.
that is up there with world best speeds is it?
will have a fast broadband network that will be the envy of the world.
you talk us through, if you have issues with your NBN you don’t deal with the
NBN, people think it is one in the same but it’s not.
is a wholesaler. The point of contact
for consumers is their retail service provider.
Be that Telstra, Optus, Vocus, TPG or one of a hundred other retail
service providers. They are the ones
that you have the relationship with.
if you have a go an issue with your NBN you still have to deal with them, don’t
try and call the NBN.
NBN is you want to know when NBN is coming to your neighbourhood. Call NBN if you have a monitored medical
alarm, or an un monitored medical alarm, and you want to be registered to make
sure you have a seamless transition. But
otherwise your retail service provider is who you contact in relation to your
account, for your billing and for faults.
are a number of things that could affect your internet speed within your house
that is not connected to the cable.
Could you talk us through thick walls, your router and that sort of thing?
are a number of issues that can affect speed.
Having the right modem is one of them.
Making sure you have the correct wiring inside your house is another. Also making sure that you have purchased the
product that is right for you from your retailer is important to do. And the retailers themselves have to make
sure that they are purchasing enough capacity from NBN to service the customers
that are the retailers promising more than they can deliver at the moment. Selling you 100mbps and you are getting 13
incumbent upon the retailers to sell to customers what it is that they have
advertised. We have tasked the ACCC to
embed 4000 probes in premises around the country so they can report on the
speeds that people are actually getting from their retailers. The ACCC has also given clear and strong
guidelines to retailers as to how they should advertise clearly so that
consumers are well informed before they buy.
it somewhat of a land grab of these providers, where they are trying to get as
many customers as possible whilst not buying enough capacity, so they are
coming undone. Is that what we are seeing?
obviously are seeking to maximise their market share. What retailers should do is to not only
compete on the basis of price, they should also seek to compete on the basis of
quality. And the ACCC is looking very
closely at retailers to make sure that they are delivering what it is that they
are the comments you get from people about the NBN are good?
the experience that people have on the NBN is good. That’s the feedback that I get. NBN itself gets things right on about nine
out of ten occasions the first time. But
there will always be issues when you are moving the entire country to a brand
new network. We want to minimise those
issues and NBN and retailers are working hard on that.
you don’t think that people’s expectations are just too high for what they
think can be achieve by the NBN.
understandably have high expectations when Government is allocating $49 billion
to a project. We want Australians to have a good experience. NBN and the
retailers want Australians to have a good experience as well. And we are all
working hard to make sure that is the case.
you think that some retailers are deliberately misleading consumers about the
speeds that they can actually achieve. Advertising 100mbps when on average they
are not going to get that much.
need to be clear in their advertising and the ACCC has given very clear
guidance to retailers as to how they should do that.
is this coexisting? You have got the
eighteen months to switch over coexisting between previous and what is to come,
and how does that slow speeds down
is an eighteen month window in which people have the opportunity to migrate
from the old network to the NBN network.
During that eighteen months of coexistence you have the NBN operating
alongside the ADSL. And so that can affect speeds for that period of
coexistence. But once that period is
concluded then those issues are resolved.
that period could your current connections drop download speeds during this coexistence.
the coexistence period it can be the case that you won’t have the full benefit
of the speeds that the network is capable of until that coexistence period has
you could have effectively have eighteen months of pain.
the coexistence period there can be an impact on speeds because you have
essentially got two networks operating side by side and that is resolved at the
end of that coexistence period.
does it have to be so long why can’t it come down to six months or something.
months is a window to enable people to shop around, to look for the retail
service provider that is right for them. It also recognises that people will
want to take some time in moving across to a new network. We don’t want to force people in a tight timeframe
to do that. We want to make sure
everyone has the opportunity to cross in an orderly way.
2020 when this is all finished how many premises would have been migrated to
are about eleven million premises in the nation all of which will have access
to the NBN. The take up rate is about
seventy five percent which is pretty much in accord with the pre NBN world
where about seventy five percent of people have landlines.
just to reiterate if there are issues with your connection it is very often not
with the cabling it’s to do with your house or issues with your provider. Is
right, if you are having issues with speed talk to your retail service provider
and they will work you through whether you might have a modem issue, whether
you might have an issue with your in house wiring, or whether the product that
you have is the right one for you.
on the cabling, for a long period of time we are still going to have to copper
from the cabinet or the node to your house.
Does using copper slow speeds?
approach that we are taking is one that is common in the United States and
common in Europe. And that’s you use the
technology in any given area to see it rolled out the fastest and at lowest
cost. So sometimes that is using the old
pay TV HFC cable, something its fibre to the premises in a greenfield’s
development, sometimes its fibre to the node where there is copper for that
last connection from the node to your home.
You can get, and this is the basis of fibre to the node, fast broadband
on fibre to the node. Average speeds on
fibre to the node part of the network are about 70 mbps at the moment. So they are good speeds.
then do we lose some speeds when it becomes node to house.
interesting thing is eighty three percent of people are purchasing speed
packages of 25 mbps or less. And that
really doesn’t vary between the fibre to the node part of the network of fibre to
the premises part of the network.
a 100 mbps is superfast so I guess that is for people who are big gamers or big
corporations, Joe Blow won’t use that.
people don’t need 100 mbps and that has been borne out by the fact that eighty
three percent of people are purchasing packages of 25 mbps or less. To watch high definition Netflix you need
about 5 mbps. So this is a fast
broadband network. It’s fit for purpose. And it will meet the needs that people have.